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Empathy is a crucial skill for any leader looking to build and lead successful teams. By understanding and valuing the perspectives and emotions of team members, leaders can cultivate a positive and productive work environment. Research has shown that teams led by empathetic leaders tend to be more engaged, motivated, and innovative. In this blog, we will explore the importance of empathy in leadership and provide practical tips on how to cultivate this essential skill to lead successful teams.
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Have you ever stopped to think about what really makes successful businesses so…successful? If you’re a business owner, you probably dwell on this thought quite a bit. Maybe it’s having a great product or service or simply launching a new idea in the industry at just the right moment.
While timing and product/service quality are both important elements of running a business, the real secret to most businesses’ success is having a great team by their side. It doesn’t matter what your company brings to the market—if you don’t have dedicated employees excited to see the business succeed, chances are, it won’t.
But unlocking this level of motivation doesn’t happen simply by offering a competitive salary or providing great company perks. Empathetic leadership is a critical ingredient that every business must have.
Why is Empathy So Important in Leadership?
Empathy isn’t something that all leaders know how to master. This isn’t necessarily because they don’t care about their employees, but more that they don’t really know how to find the right balance between being a “manager” and a “coworker.”
However, knowing how to become an empathetic leader is critical to running a successful business. It’s not just about noticing how employees are feeling on a daily basis, but actually going out of your way to try to understand the “why” behind these feelings. This helps you get to know them better and discover what actually drives them.
When you’re able to do this as a leader, you can start considering your employees more as real people with real needs instead of just paid workers. When your employees feel this sense of connection, they often become much more attached to the business and want to see it succeed.
How Empathy Helps You Build Stronger Teams
There are several reasons empathy in the workplace can help businesses build stronger teams.
1.  It Helps to Create a Strong Bond of Trust
Trust is an important element between managers and their employees. Suppose employees really trust the motivations of the business and their leadership teams. In that case, they’re able to focus on the work they do rather than feeling like they’re unappreciated or not listened to.
However, getting to this point doesn’t happen without any real effort. Leadership teams should work constantly to build and maintain this trust over time. This means being willing to listen to employees’ needs, concerns, and ideas as the business grows and changes.
Making this a regular routine across all management groups can help build a strong foundation for the business’s growth. Similar to trying to renovate a home, if you don’t have a strong foundation, any minor improvements you make won’t really make much difference or add any tangible value over time.
2.  It Shows You Value Additional Perspective
Having a clear hierarchy in your business can be really helpful when trying to get things done. After all, having “too many cooks in the kitchen” can actually do more harm than good when trying to plan and execute new business growth strategies.
However, it’s all too common for business leaders to feel they should be the ones to come up with all the answers all the time. But if you continuously close yourself off from hearing from employees’ perspectives, it not only limits the business’s capabilities but can also discourage employees from getting more involved.
Because your employees likely have various backgrounds and levels of professional experience, you should seek new opportunities to leverage their unique perspectives on company goals or objectives.
This approach helps create a more unified working culture and shows employees that their opinions really matter.
3.  It Creates Opportunities for Improved Communication
Being more empathetic to your employees often opens up more lines of communication, which is vital when growing a business. Being transparent with employees and regularly looking for opportunities to connect with them can help create an environment where everyone feels encouraged to share their thoughts and ideas with others.
On the flip side, when communication is lacking, employees may feel like their opinions don’t matter and can actually breed toxic attitudes. This can quickly impact others’ perspectives of the organization and lead them to be more closed off and unwilling to do more than the bare minimum on a daily basis.
4.  It Helps Employees Discover Their True Potential
Another important way to show empathy towards employees is to consider their long-term financial security. A big part of this is making sure you support their ability to advance their careers and learn helpful new skills that can help them take on higher-paying roles.
Actively seeking out opportunities that they can take advantage of, such as courses or certification programs, shows them that you want to help them achieve their short- and long-term goals and move forward either at their current company or any other steps they choose to take on their career path.
5.  It Teaches Teams How to Become Problem Solvers
It’s inevitable—every business will hit rough patches that can make life difficult for both leadership teams and their employees. Unfortunately, these issues can quickly bring down team morale and make it less enjoyable to come to work each day.
However, if and when these situations arise, leadership teams must approach them with the right mindset and show employees that every challenge they face can be turned into an opportunity.
Similar to when new problems show up during home renovation projects that you didn’t know were there, you can always find workarounds as long as you have the right attitude. When leaders work closely with their teams, they can help them become better problem solvers and stay more adaptable as they grow with the business.
Start Leading Your Teams with Empathy
It’s so important for your employees to feel like their managers really care about their needs as employees and individuals. By showing your teams empathy on a daily basis, you’ll build a strong bond of trust that helps them feel more connected to the business while motivating them to help make it a long-term success.
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Dalip Jaggi
Entrepreneur, technologist, and passionate business leader sum up the core of Dalip Jaggi, co-founder of Revive Real Estate, a PropTech company with a goal to democratize house flipping. Since its 2020 inception, Revive has become the smartest solution for homeowners across the nation to maximize their home's value.
